ADVICE
Our legal advice and financial counselling is given by face-to-face appointments. Unfortunately we cannot give advice via email or by phone.
Our services are provided free of charge and all we request is that you turn up at the designated time for your appointment otherwise give us the courtesy of cancelling it if you cannot make it. It is also a requirement that our staff and volunteers be treated with courtesy at all times.
Information and referral to the many services and organisations available in the Gold Coast region is available by phoning during our office hours - 8.30am - 4.00pm, Monday to Friday.
LEGAL ADVICE:
Appointments are available from Monday to Thursday with our first appointment at 9.00am and our last appointment at 3.30pm.
We generally operate a 'walk-in' clinic on Friday mornings, subject to the availability of our solicitors. The clinic hours are 9.00pm -12.00pm. The clinic operates on a first-come first-served basis and is assessed for appropriateness therefore we do not guarantee that advice can always be given. Please ring ahead to ensure that the clinic is operating and that your legal issue is one for which we can provide assistance.
Legal advice is also available each Thursday night on a 'walk-in' basis, subject to the same conditions. Our Thursday Night Clinic operates from 5.00pm. This service has been limited due to funding restrictions so please appreciate that a limited number of people are able to be seen each clinic evening and you are strongly advised to be here at 5.00pm.
PLEASE NOTE: We are trialing a "phone clinic" on Monday mornings for matters where phone assistance may be appropriate. This trial is operating from Monday 8th August 2011 until further notice.
There are certain areas of the law we do not cover and we cannot guarantee that you will get an appointment, even if you have been referred to our service by another organisation such as Legal Aid Queensland or the Office of Fair Trading. If we cannot provide you with advice on a particular matter, we will make an effort to provide you with an appropriate referral to another service.
****PLEASE NOTE THAT WE DO NOT HAVE A VOLUNTEER SOLICITOR PROGRAM AT OUR SERVICE. ALL OUR ADVICE IS PROVIDED BY SOLICITORS EMPLOYED DIRECTLY BY THE SERVICE. STUDENT PARTICIPATION AT OUR CENTRE IS STRICTLY BY NEGOTIATION WITH THE PRINCIPAL SOLICITOR AND ASSESSED ON AN INDIVIDUAL BASIS******
OUTREACH CLINICS:
To make it more convenient to access our legal services, we operate 'Outreach Clinics' at various locations within the Gold Coast region. All appointments are made through our Southport office. The clinics are as follows:
Palm Beach (Southern Clinic): Mondays
Oxenford (Northern Clinic): Wednesdays
Please note that these clinics are only for those clients living in the catchment areas for the centres as determined by our office.
FINANCIAL COUNSELLING:
Appointments are available from Monday to Thursday from 8.45am - 3.00pm and Friday mornings from 8.45 -12.00. Please note that this service is very heavily booked at most times so please don't be offended if you are advised that no appointments are available and if you have to ring back!
Appointments can be made for all our services by calling 07 5532 9611
